Rental Policies
Clear expectations make events easier.
Reservation and payment
A 25% deposit reserves the selected event date and equipment. The remaining 75% is due three days before the event. The initial checkout does not collect the remaining balance.
Rental period
A standard rental is one event-day period. Customer pickup, return, delivery, and collection timing is confirmed after booking.
Cancellation
The 25% reservation deposit is non-refundable. It holds your equipment for a specific date, so cancelling releases the date but does not return the deposit. Rescheduling requests are reviewed based on notice given and equipment availability.
Equipment care
Equipment must be protected from rain, kept clean, and secured overnight. The renter is responsible for loss, missing items, and damage beyond ordinary use.
Delivery and access
Standard delivery is to an accessible driveway, garage, or ground-level staging area. Clear and safe access is required. Placement is available only when added to the order.
Returns
All equipment must be returned in the condition received and at the confirmed time. Additional charges may apply for late, missing, excessively dirty, or damaged items.